Woman Claims Blinkit Delivery Executive Threatened Her Over Missing Order

A woman shared on LinkedIn that a Blinkit delivery executive allegedly threatened her after she complained about an order that was marked as delivered but never arrived.

What Happened?

Surya PM, an executive at Pocket FM, wrote a LinkedIn post tagging Blinkit CEO Albinder Dhindsa and Zomato CEO Deepinder Goyal, asking for strict action and guarantees for safety.

She explained that after reporting the missing order to customer support, the issue was resolved. However, later, the delivery executive, along with another person, forcefully entered her property and stood outside her door, making threats. She said the incident left her feeling unsafe and violated.

Surya’s Appeal for Action

In her post, she demanded:
“I am extremely concerned for my safety and expect an immediate response from Blinkit. This behavior is unacceptable. Please escalate this matter and inform me of the actions being taken to resolve it.”

Blinkit’s Response

Blinkit replied with a standard response:
“Hey Surya, we understand your disappointment and truly apologize. We have thoroughly investigated and addressed your concern. Let us know if you need further assistance.”

Public Reactions

Many users criticized Blinkit’s customer service, saying they rely on predefined, copy-paste responses instead of properly handling complaints.

• One user said: “Companies just use template replies. They only take cases seriously if they escalate.”
• Surya agreed, replying: “It’s frustrating to get the same generic responses over and over. It feels like support teams don’t take time to properly review cases unless the customer profile matters to them.”

Her story has sparked a larger conversation about customer service, safety, and fair treatment.