IndiGo Airlines Praised for Helping Disabled Passenger Travel Comfortably
IndiGo Airlines Praised for Helping Disabled Passenger Travel Comfortably
IndiGo Airlines has received a lot of appreciation after a woman from Mumbai shared her positive travel experience. Maitri Shah, who has a disability, wrote on LinkedIn about the excellent support she received from the airline’s staff, CISF personnel, and airport authorities. Their assistance made her journey smooth and comfortable.
A Memorable Travel Experience
Shah, who had been looking forward to flying again, was grateful for the kindness and professionalism she experienced at Mumbai’s Terminal 2. She mentioned how even small gestures—like reassuring words and careful handling—helped make her journey hassle-free. Her heartfelt post quickly went viral, with many people appreciating IndiGo’s efforts to make air travel more accessible.
One of the most touching moments for Shah was seeing many wheelchair users at the airport. “I can’t recall ever seeing so many people with mobility aids in a public space in India. It was powerful, beautiful, and a sign that air travel is finally becoming accessible for everyone,” she wrote.
Calls for More Accessibility
While Shah praised the improvements, she also pointed out that more work needs to be done. She offered to work with authorities to improve travel facilities for disabled passengers, pregnant women, elderly travelers, and their families. She stressed that traveling should be easy and accessible for all.
Her post sparked discussions on social media, with many users applauding IndiGo for its efforts. “IndiGo Airlines has amazing customer service. Glad you had a great experience!” one person commented. Another wrote, “So happy for you, my friend!”
IndiGo Responds
IndiGo acknowledged Shah’s post and reaffirmed its commitment to making travel more inclusive. “What a beautiful reflection on the joy of travel! We’re grateful to have been part of your journey and thrilled that our crew and airport teams made a difference. We will continue working to make travel smoother for everyone,” the airline stated.
Shah’s story has inspired hope for better accessibility in air travel, highlighting the importance of inclusivity in public transportation.
