IndiGo Passengers Yell at Ground Staff Over Flight Delays at Mumbai Airport, Netizens React
IndiGo Passengers Yell at Ground Staff Over Flight Delays at Mumbai Airport, Netizens React
Passengers lose patience after hours of delay with no explanation from the airline
A video has surfaced online showing irate IndiGo passengers at Mumbai airport yelling at the airline’s ground staff after their flight was delayed for over five hours without prior notification. The passengers, frustrated by the lack of communication, can be seen demanding answers and venting their anger.
Hats off to this Air hostess for showing calmness in face of aggressive behaviour.
— Rishi Bagree (@rishibagree) September 29, 2024
pic.twitter.com/oMOLvwUyIz
The incident, captured on an undated video and shared on social media platform X, reveals the passengers’ frustration after being asked to wait inside the aircraft for hours with no explanation from the airline. They were eventually asked to deboard and wait at the airport, sparking outrage. In the clip, one furious passenger is heard shouting, “Aap kya kar rahe ho?” while waving his hand at the staff, demanding accountability.
Two women also join the heated confrontation, accusing the ground staff of wasting time and failing to inform them about the delay. One of the women asked, “All other planes are taking off. Why is this one not flying?” referring to the hours-long wait since 9 a.m. Another passenger echoed the sentiment, insisting that IndiGo should have at least kept them updated on the situation.
Despite the intensity of the confrontation, the ground staff remained calm and composed, earning praise from netizens for their professionalism. The video, which has gained thousands of views, sparked a debate online. Some users sympathized with the passengers, with one commenter writing, “The poor passengers have no option but to be aggressive because no one listens to them. Five hours is too much for a 1-2 hour flight.” Others, however, defended the staff, pointing out that frontline employees often have no control over such delays.
The flight in question, reportedly scheduled between Mumbai and Qatar, was delayed by more than five hours. Although the situation was frustrating for the passengers, many online pointed out that their anger should have been directed at the airline’s upper management rather than the ground staff.
