Uber Passenger faces 50-minute wait in Bengaluru, sparks debate on city’s efficiency

Share this news

The ease of booking a cab anytime via smartphone apps like Uber has undoubtedly revolutionized transportation. However, instances of inconvenience highlight the challenges that persist within these services. Recently, a Bengaluru resident encountered a shocking situation when the Uber app indicated a waiting time of 50 minutes for his pickup.

Expressing his frustration, user Rajesh Sawhney took to social media platform X to voice his concerns labeling Bengaluru as one of the most chaotic and corrupt cities in India. From auto-rickshaw drivers to Uber drivers, and even extending to politicians and bureaucrats, Sawhney’s statement sparked a discussion on the city’s governance and service standards.

“I haven’t seen come across any city more messed up than Bangalore. Also perhaps the most corrupt city in India; from auto drivers to Uber drivers, from politicians to babus. How would things change?” the man captioned his X (formerly Twitter) post, with the screenshot of the waiting time

Sawhney’s post garnered various responses from users who shared their own unfavorable experiences with cab services in Bengaluru. One user recounted a recent incident where an Uber driver at the Bangalore Airport refused to turn on the AC initially, citing that Uber Go rides do not include AC. Upon insistence, the driver compiled but later demanded additional charges for the AC usage at the drop-off point, an experience the user found unprecedented.

Another user defended Uber, suggesting that a 50-minute wait might be justified if the driver is located 20 kilometers away, particularly during rush hours in any metropolitan city. 

If the driver is 20km away then 50 min is legit in rush hours in probably any tier 1 city. Uber is messing up by allocating a driver far away,” another user wrote.

However, they criticized Uber for inefficiently allocating drivers located far from the pickup location, contributing to prolonged waiting times and customer dissatisfaction.

The incident serves as a reminder of the ongoing challenges faced by commuters in Bengaluru’s transportation ecosystem and prompts discussions on the need for improved service standards and accountability within the city’s transportation sector.