Passenger Criticizes IndiGo Airlines for Poor Service During Flight Delay

IndiGo Airlines is under fire after a passenger from Kolkata, Ritham Bhattacharjee, expressed his frustration on LinkedIn about how the airline handled a delayed flight. He shared a video showing a tense moment with the cabin crew, calling the service “terrible” and criticizing the staff for being unprofessional.

Bhattacharjee explained that his flight from Kolkata (CCU) to Chennai (MAA) on January 6 was delayed by five hours. During the delay, passengers were kept inside the plane and given only a small packet of chips and a cookie as compensation. He described the cabin crew’s behavior as rude and unhelpful, especially on the return flight.

“As a loyal customer, I was shocked by this experience. Indigo’s focus on being a low-cost airline seems to have affected their service quality. I hope they take action to improve staff training and focus more on customer satisfaction in the future,” Bhattacharjee wrote.

In response, IndiGo issued a statement apologizing for the inconvenience. They said the delay was due to bad weather in Kolkata and that they kept passengers updated through notifications and advisories. The airline also mentioned that refreshments and water were served multiple times during the wait. IndiGo assured Bhattacharjee that his feedback about the crew’s behavior has been shared for review. They promised to continue working on providing a smooth and respectful travel experience for their passengers.